FAQ

We offer a wide range of premium glass products, including various styles of bongs, high-quality dab rigs, and a comprehensive selection of accessories such as bowls, bangers, downstems, and smoking supplies.

Absolutely! All our glass bongs are crafted from durable, heat-resistant borosilicate glass to ensure the highest quality and safety standards.

For best results, we recommend using isopropyl alcohol and coarse salt. Rinse your piece with warm water, add the cleaning solution, shake thoroughly, and then rinse again with warm water. For stubborn residue, you might need to repeat the process or use specialized cleaning solutions available in our accessories section.

Yes, we stock a variety of replacement parts for common accessories, including different sizes of bowls, bangers, and downstems. Please check our smoking accessories categories or contact customer support if you need help finding a specific part.

We accept major credit cards (Visa, MasterCard). We also accept PayPal via offline payment. PayPal doesn’t support online smoke shops, so it’s not available at checkout. You can still pay us directly via the PayPal app—just include your order number or contact us for help. We'll process your order once payment is confirmed.

Yes, your security is our top priority. All transactions are processed through secure, encrypted payment gateways. We do not store your credit card details on our servers.

We currently do not offer direct financing options. However, you may be able to use third-party payment services that offer installment plans. Please check with your preferred payment provider for more details.

We offer free shipping on all orders worldwide. Express shipping option of DHL is also available when checkout. If the order amount is over $300, DHL is free too.

Standard shipping typically takes 12-15 business days. Expedited options are available for faster delivery, usually within 7-10 business days. 

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier's website or directly on our "Track Your Order" page.

Yes, we offer international shipping to many countries. Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country, which are the responsibility of the recipient.

Due to the fragile and legally sensitive nature of glass products, we do not accept returns. However, we offer free replacements for incorrect, defective, or broken items when reported within 48 hours of delivery. Check our Returns Policy here.

To initiate a return, please contact our customer support team with your order number and the reason for the return. We will provide you with instructions and a return shipping label if applicable.

Once a refund request is approved, refunds are typically processed within 5-7 business days. The refund will be issued to your original payment method.

In the rare event that your item arrives damaged or defective, please contact us immediately (within 48 hours of delivery) with photos of the damage. We will arrange for a replacement.

Yes, we offer competitive wholesale pricing for businesses interested in purchasing our products in bulk.

Yes we do. We have a professional designer team in house to bring your designs alive. Just reach out to our wholesale team here.

To apply for a wholesale account, please visit our "Wholesale Application" page or contact our sales team directly via email at phoenix@hfglasspipe.com.