FAQ

A glass bong is a water pipe designed to filter and cool smoke through water before inhalation. Glass bongs are popular because they offer clean flavor, smooth airflow, and are easy to clean compared to other materials.

Our bongs are made from high-quality borosilicate glass. This type of glass is heat-resistant, durable, and commonly used in laboratory equipment, making it ideal for smoking products.

A thick glass bong is made with reinforced glass walls, typically 7mm, 9mm, or thicker. This added thickness improves durability, stability, and resistance to accidental tipping or cracking.

Add enough water to fully cover the downstem tip—usually about 1–2 inches above it. This allows proper filtration without causing splashing or restricting airflow. Check detailed tutorial on different types of bongs here.

Heavy duty or thick glass bongs are characterized by their borosilicate glass construction with thicker walls, typically ranging from 5mm to 9mm or more. This provides greater durability, stability, and resistance to thermal shock compared to standard thickness glass. The added weight also makes them less prone to tipping.

For daily maintenance, rinse with warm water after use. For deep cleaning:

• Use isopropyl alcohol (91% or higher) and coarse salt
• Shake gently, then let soak if needed
• Rinse thoroughly with warm water
• Use specialized glass cleaning solutions for tough residue
• Regular cleaning prevents buildup and ensures optimal flavor

Beaker bongs have a wide, stable base that provides excellent water volume for filtration and is very difficult to tip over. Straight tube bongs offer more direct airflow and easier cleaning, with a sleeker aesthetic. Both styles are available in heavy-duty thick glass versions.

A glycerin bong contains a sealed glycerin chamber that can be frozen. When frozen, the glycerin cools smoke as it passes through, providing smoother, colder hits without adding ice to the water.

We recommend freezing the glycerin section for 1–2 hours before use for optimal cooling.

Only freeze the glycerin top. The glycerin chamber is designed to be frozen, while freezing the entire bong can stress the glass and increase the risk of cracking.

Glycerin coils are filled with non-toxic glycerin liquid that you freeze. This chills the smoke as it passes through, providing:

• Exceptionally smooth, cooled hits
• Reduced throat irritation
• Enhanced flavor preservation
• No added moisture to your session
• Reusable cooling without ice melt dilution

Properly frozen glycerin coils typically provide 20-45 minutes of effective cooling, depending on ambient temperature and usage frequency. For best results, freeze for at least 6-8 hours before use. The double-wall construction provides excellent insulation.

Yes, when manufactured properly. Our glycerin coils use food-grade, non-toxic glycerin sealed between two layers of thick borosilicate glass. There's no risk of leakage or contamination when the unit is intact. Always inspect for cracks or damage before use and freeze.

Absolutely. Modular or travel bongs are specifically designed for portability:

A modular bong is designed with detachable parts that can be mixed, matched, or separated. This allows for easier cleaning, customization, and sometimes conversion into smaller or travel-friendly setups.

Yes. One of the biggest advantages of modular bongs is that each section can be cleaned individually, making maintenance faster and more thorough.

A travel bong kit typically includes a compact bong or bubbler along with accessories such as a grinder, rolling tray, or carry bag. These kits are designed for portability and discreet storage.

• Detachable sections for compact storage
• Included protective cases or bags
• Durable materials resistant to travel stress
• Secure sealing connections
• Easy assembly and disassembly

For leak-free travel:

• Ensure all seals and grommets are properly positioned
• Completely dry all components before packing
• Use the provided protective case
• Store components separately in padded sections
• Check threading and connections before each use

Due to the fragile and legally sensitive nature of glass products, we do not accept returns. However, we offer free replacements for incorrect, defective, or broken items when reported within 48 hours of delivery. Check our Return & Replacement Policy here.

Contact our customer service team with your order number for specific assistance.

Yes, we offer free shipping worldwide to most of the countries.

Of course. We offer DHL Express shipping options. If your order value is over 300USD, DHL shipping is free of charge.

All orders ship in plain, unmarked boxes with no indication of contents. The return address uses our corporate name, not product references. Your privacy and discretion are our priority throughout the shipping process.

We ship to all 50 states and offer expedited shipping options. Delivery times vary by location, with most orders processing within 1-2 business days. International shipping is available to select countries—contact us for specific destination information.

Yes, we work with authorized retailers across the US. Wholesale benefits include:

• Volume discounts on bulk orders
• Dropshipping and fulfillment options
• Custom branding opportunities
• Dedicated wholesale account management
• Marketing materials and display support

Business verification required. Submit a form here and our wholesale team will contact you shortly.

Minimum wholesale orders vary by different products.Submit a form here and our wholesale team will contact you shortly.

Custom branding is available for qualifying wholesale orders. Options include:

• Laser etching on glass surfaces
• Custom packaging and labels
• Minimum quantity requirements apply
• Setup fees may apply for custom designs
• Additional production time needed